Last updated: 1 January 2026
Privacy Policy
Lumosagencyen Pty Ltd (ABN 87 654 321 098) takes the privacy of every Australian client seriously. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Lumosagencyen Pty Ltd is an Australian proprietary limited company, registered with ASIC, with its registered office at Level 14, 60 Margaret Street, Sydney NSW 2000, Australia. References to "we", "us", or "our" mean Lumosagencyen Pty Ltd.
2. Information we collect
We collect personal information that you provide voluntarily through our forms, including your full name, email address, phone number, postcode, household composition, employment status, and information relevant to your eligibility for Australian government payments, grants, and tax offsets. We also collect technical information such as IP address, device type, and browser via cookies and analytics tools.
3. Why we collect your information
We use your personal information to: (a) assess your eligibility for Australian government payments, grants, and tax offsets; (b) prepare and lodge applications with Services Australia, the Australian Taxation Office, or relevant state agencies on your written instruction; (c) communicate with you about your enquiry; (d) comply with our legal obligations under Australian law; and (e) improve our website and services.
4. Disclosure of your information
We may disclose your information to: (a) Australian government agencies, but only with your express consent and only for the purpose of progressing an application; (b) our authorised tax agent partners registered with the Tax Practitioners Board; (c) reputable cloud service providers that store data within Australia; and (d) regulators or law enforcement if required by Australian law. We do not sell or rent personal information.
5. Overseas transfers
Personal information of Australian clients is stored on Australian-located servers. Where a service provider is located overseas, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles.
6. Your rights under the Privacy Act
You have the right to request access to the personal information we hold about you, request a correction, withdraw consent, or lodge a complaint. Requests can be sent to support@lumosagencyen.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Security and retention
We use industry-standard encryption, access controls, and Australian-located cloud infrastructure to protect your personal information. We retain client records for at least seven (7) years to comply with our taxation and corporate record-keeping obligations under Australian law.
8. Children
Our services are intended for Australian residents aged 18 or over. We do not knowingly collect personal information from minors.
9. Changes to this policy
We may update this Privacy Policy from time to time. The version in force is always the one published on this page with the most recent "last updated" date.
10. Contact us
Privacy enquiries: Lumosagencyen Pty Ltd, Level 14, 60 Margaret Street, Sydney NSW 2000, Australia. Email: support@lumosagencyen.com. Phone: +61 2 8005 4127.